Courses – F


Facilitation Skills

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating easy decision making, facilitation skills allow you to make better decisions within any organisation. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings.

By the end of this workshop, participants will be able to:

  • Define facilitation and identify its purpose and benefits
  • Clarify the role and focus of a facilitator
  • Differentiate between process and content in the context of a group discussion
  • Provide tips in choosing and preparing for facilitation
  • Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming and performing

Feasibility Study Manual

Establishing the feasibility of projects is a critical factor in business success. A Feasibility Study is a simple exercise aimed at finding out whether a proposed activity is a good idea or not. Its aim is to assess whether the members are able to produce a product that people want to buy and that can be sold for a profit.

By the end of this workshop, participants will be able to:

  • Determine project viability
  • Make decisions whether to proceed
  • Analyse alternative solutions to a problem

Find a Way to Say Yes

This program combines the best in corporate training with the best in personal motivation. Throughout the program call centre agents discover that it’s truly up to them to make a difference and that each call centre agent is directly responsible for the success of the business.

By the end of this workshop, participants will be able to:

  • Explain how their role is instrumental in delivering a high-performance customer focused environment
  • List the attitudes, skills and knowledge required to be a professional customer care representative
  • Create stronger connections with customers and enhance their personal communication
  • Explain the basics of customer psychology, rapport building and adapting their communication styles for positive customer interactions


A sales forecast is an essential tool for managing a business of any size. An accurate month-by-month sales forecast combined with a well-constructed sales plan will allow you to spend more time developing your business and less time putting out fires.

By the end of this workshop, participants will be able to:

  • Learn the meaning of forecasting and how it can help your sales
  • Learn forecasting methods
  • Create a sales forecast in simple four step process
  • Avoid common forecasting pitfalls

Front Line Retail Selling Skills

At the core of this training course, participants will learn and practice a proven, step-by-step sales questioning technique that can be put into action immediately, in any sales situation. This powerful sales questioning technique is all about asking the right questions in a particular sequence.

By the end of this workshop, participants will be able to:

  • Explain what motivates customers (logical and emotional) to buy or continue to use a service
  • Connect with customers, overcome objections and close sales efficiently and confidently
  • Use an effective sales questioning technique that will increase sales
  • Follow a simple five step sales process to make the best out of each customer interaction