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Administrative Assistant Skills

This workshop focuses on the most important attitudes, skills and knowledge a professional administrative assistant should possess. These include demonstrating clear confident verbal, non-verbal and written communication, professional communication as well as managing both an organised office and an organised boss by always staying in control.

By the end of this workshop, participants will be able to:

  • Explain the six basic principles of communication
  • Improve their critical communication skills of listening, asking questions and recognising non-verbal messages
  • Use a business writing process to enhance their business writing skills
  • Become more organised and set clear goals and objectives for better planning and performance


Administrative Office Procedure

Participants will understand how Administrative Office Procedures demonstrate professionalism and efficiency in an organisation.

By the end of this workshop, participants will be able to:

    • Learn why offices need administrative procedures
    • Gather the right tools
    • Identify procedures to include
    • Follow top five procedures to record
    • Identify what to include and how to organise files


Administrative Support

In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skilfully.

By the end of this workshop, participants will be able to:

  • Get organised
  • Manage their time more effectively
  • Prioritise their time so they can get their work done
  • Complete special tasks
  • Develop strong verbal communication skills


Anger Management

Anger can be a very damaging force, costing people their jobs, personal relationships and even their lives when it becomes uncontrolled. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively.

By the end of this workshop, participants will be able to:

  • Understand anger dynamics in terms of the anger cycle and the fight or flight theory
  • Know common anger myths and their factual refutations
  • Know the helpful and unhelpful ways of dealing with anger
  • Know techniques in controlling anger, particularly reading anger warning signs, using coping thoughts, exercising relaxation techniques and blowing off steam


Appreciative Inquiry

Appreciative Inquiry has the ability to change the whole organisation, recognising the strengths, successes and values of what works as opposed to what’s wrong.

By the end of this workshop, participants will be able to:

  • Change the way they think
  • Understand the 4 D model
  • Understand the 4 I model
  • Learn appreciative inquiry interview style
  • Anticipate the reality


Archiving and Record Management

Every organisation is responsible for maintaining records. The ability to create, organise and maintain records and archives is essential to success. Correct record keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.

By the end of this workshop, participants will be able to:

  • Classify records
  • Define and maintain different systems
  • Develop the importance of record management
  • Record maintenance


Are You Being Served?

Excellence in the provision of customer service continues to be an elusive target. Many organisations make what often turns out to be hollow promises in regard to customer service, with a subsequently dissatisfied customer vowing to never do business with that provider again.

By the end of this workshop, participants will be able to:

  • Learn the meaning of customer service
  • Implement, develop and improve customer service
  • Learn about Customer Relationship Management
  • Manage service quality


Assertiveness and Self-Confidence?

Assertiveness and self-confidence are comprised of important interpersonal communication skills and traits that can be learned and practiced. This workshop will provide you with many tips, techniques and opportunities to try out your own skills.

By the end of this workshop, participants will be able to:

  • Define assertiveness and self-confidence and list the four styles of communication
  • Describe the types of negative thinking and how one can overcome negative thoughts
  • Explain the difference between listening and hearing and understand the importance of body language and questioning skills in communication
  • Define the importance of goal setting and practice setting SMART goals for assertive behaviour


Attention Management

A distracted workforce is less than effective. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. Attention management is a useful skill that allows managers to connect with their employees on an emotional level and motivate them to focus on their work and how to reach their personal and company goals.

By the end of this workshop, participants will be able to:

  • Define and understand attention management
  • Identify different types of attention
  • Create strategies for goals and SMART goals
  • Be familiar with methods that focus attention