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Debt Collection

This program is designed for debt collection call centre agents and credit department staff who work with customers who have outstanding of overdue debts. It introduces a plethora of collection call best practices as well as collection negotiation techniques to help collection staff handle challenging collection conversations.

By the end of this workshop, participants will be able to:

  • Follow a step-by-step debt collection call process
  • Increase their confidence when handling challenging collection calls
  • Explain and practice specific collection call best practice techniques


Delivering Constructive Criticism

Delivering Constructive Criticism is one of the most challenging things for everyone. This course will help you gain valuable knowledge and skills to assist you through this challenging task. Your ability to deliver constructive criticism will benefit the organisation, providing the ability to manage problematic behaviours and develop staff productivity. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

By the end of this workshop, participants will be able to:

  • Prepare and plan how to deliver criticism
  • Learn the importance of the right time and place
  • Set goals
  • Identify the do and don’ts


Developing a Lunch and Learn

Developing a lunch and learn involves collaboration, networking or sharing best practices between employees. It is a low cost, quick and useful training option and a great way to introduce new topics, ideas and services for the organisation.

By the end of this workshop, participants will be able to:

  • Plan and create content
  • Set ground rules and goals
  • Identify difficult situations or people
  • Learn the basic foundation of Lunch and Learn
  • Gain best practice knowledge and networking opportunities


Developing Corporate Behaviour

This course incorporates the principles and practices of the study of human behaviour within the organisation. The focus will be on developing business environments that reflect a positive set of values and ethics, that will benefit the organisation in the long run.

By the end of this workshop, participants will be able to:

  • Improve team building, better communication and trust
  • Learn the science of behaviour
  • Identify the benefit of Corporate Behaviour
  • Learn common categories of Corporate Behaviour
  • Learn managerial structure
  • Identify company values, ethics and employee accountability


Developing Creativity

Developing creativity is recognised as a key success for organisations and individuals, whether to solve problems, come up with new initiatives, initiate and introduce changes or deal with personal or organisational issues.

By the end of this workshop, participants will be able to:

  • Assess their potential for creativity and innovation
  • Apply creative thinking skills and methods in work related or personal situations
  • Practice thinking in non-conventional ways by thinking out of the box, using mind mapping, picture associations and brainstorming
  • Employ a variety of creative thinking strategies in the workplace


Developing New Managers

Becoming a new manager can be a daunting and challenging task however to overcome these hurdles he or she needs create an environment where employees know what is expected of them and this will identify a clear management track and managers will prosper in a solid development structure within the organisation.

By the end of this workshop, participants will be able to:

  • Provide the support, best practice and knowledge
  • Create a management track
  • Define and build competencies
  • Provide tools and support
  • Identify strong candidates
  • Empower new managers
  • Provide growth opportunities


Digital Citizenship

As our lives are lived more and more online we all need to translate our social skills into the virtual world. This course will allow us to connect, collaborate and share by using technology appropriately.

By the end of this workshop, participants will be able to:

  • Identify what is digital citizenship
  • Learn the best practices for sharing
  • Network and develop personal branding
  • Learn digital security and safety
  • Deal with the unforeseen problems
  • Learn the digital etiquette