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Effective Conflict Resolution

Conflict is the result of people having differing needs, opinions and expectations. Conflict can be a powerful avenue for significant growth. Effective conflict resolution involves recognising and managing conflicts to maintain your competitive advantage, to focus on developing and resolving conflict resolution quickly and effectively while building trust and commitment with clients and colleagues.

By the end of this workshop, participants will be able to:

  • Understand the sources, causes and types of conflict
  • Understand how to approach conflict efficiently
  • Learn to apply conflict resolution approaches
  • Recognise and prevent conflict before it escalates
  • Learn practical anger and stress management skills


Effective Meetings

Our ability to manage effective meetings is critical to organisational success. This interaction focuses on the skills, qualities, techniques and tools needed to plan, conduct and follow through for face-to-face and remote meetings to bring out the best ideas, utilise resources for effective problem solving and resolve conflict that impacts effectiveness.

By the end of this workshop, participants will be able to:

  • Understand the importance of running effective meeting
  • Identify the key components of an effective meeting
  • Acquire valuable tools and skills for keeping people focused, following through on decision and actions and achieving desired outcomes
  • Identify types of meetings and recognise their potential impact on the business of your organisation


Effective Supervisor

An Effective Supervisor makes good decisions, communicates well, assigns, delegates and plans work, trains and motivates people in the organisation. In essence supervision is about planning, organising, leading and controlling.

By the end of this workshop, participants will be able to:

  • Demonstrate knowledge of the principles and processes of team building
  • Set clear expectations, objectives, timeframes and guidelines
  • Lead to manage teams effectively
  • Master techniques to delegate
  • Set SMART goals that motivate and inspire dedication


Emotional Intelligence

This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems and use humour to build rapport in tense situations.

By the end of this workshop, participants will be able to:

  • Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy
  • Understand, use and manage your emotions
  • Verbally communicate with others
  • Successfully communicate with others in a non-verbal manner
  • Identify the benefits of emotional intelligence


Employee Motivation

This manual is designed to show participants the way to get the best out of a confident, motivated set of employees and to show them how to motivate that group.

By the end of this workshop, participants will be able to:

  • Define motivation, an employer’s role in it and how the employee can play a part
  • Identify the importance of Employee Motivation
  • Identify methods of Employee Motivation
  • Describe the theories which pertain to Employee Motivation – with particular reference to psychology
  • Identify personality types and how they fit into a plan for Employee Motivation
  • Set clear and defined goal


Employee Onboarding

Employee onboarding is essential to retaining top talent. An onboarding program does more than help orient new employees. It shapes how new employees relate to their organisation. Implementing an employee onboarding program will shape the company culture while developing a highly qualified pool of talent.

By the end of this workshop, participants will be able to:

  • Define onboarding
  • Understand the benefits and purpose of on boarding
  • Recognise how to prepare for an onboarding program
  • Identify ways to engage and follow up with employees
  • Create expectations
  • Discover the importance of resiliency and flexibility


Employee Recruitment

Your employees are a vital part of determining the success of your business. Finding the best employees for each position requires strong recruitment strategies. Top talent will not always find you. You must seek out people to fill the positions that you have open. Recruiting the most qualified candidates will ensure that your employees keep your company running smoothly.

By the end of this workshop, participants will be able to:

  • Define recruitment
  • Understand the selection process
  • Recognise the GROW model and how to set goals
  • Prepare for the interview and question process
  • Identify and avoid bias when making offers
  • Discover ways to retain talent and measure growth


Employee Termination Processes

In this workshop participants will begin to see how important it is to develop a core set of skills when they find themselves in a situation where they have to let an employee go.

By the end of this workshop, participants will be able to:

  • Create employee performance plans
  • Identify employees who should be terminated
  • Establish effective termination meetings
  • Know the “Do’s” and “Don’ts” of firing an employee
  • Be able to conduct exit interviews


Employee Recognition

The cost of employee recognition is very minimal and a fantastic investment in relation to the benefits that will be experienced. Employee recognition programs have been shown to increase productivity, employee loyalty and increased safety.

By the end of this workshop, participants will be able to:

  • Assess the type of Employee Recognition Program(s) your company needs
  • Train leadership to recognise their employees
  • Know when and where recognition is needed
  • Construct a culture of recognition
  • Maintain an effective Employee Recognition Program


Entrepreneurship

Being an entrepreneur can be full of risks. These risks are minimised through drafting a business plan, knowing your competition and successful marketing. If you want to be your own boss and start your own business this workshop will help you achieve your dreams.

By the end of this workshop, participants will be able to:

  • Understand how to start a business
  • Develop a business plan
  • Get financing for your business
  • Hire and train employees
  • Run your business
  • Grow your business


Event Planning

Successful event planning starts with possessing good communication skills, being highly organised and having the ability to follow up with vendors until completion. Preparation before, during and after is crucial in helping reach your desired objectives.

By the end of this workshop, participants will be able to:

  • Understand the different types of events
  • Understand the planning process
  • Know how to organise your event
  • Understand how to manage and organise your staff effectively
  • Know how to tie up loose ends after the event


Executive and Personal Assistants

Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents – these tasks must all be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.

By the end of this workshop, participants will be able to:

  • Adapt to the needs and styles of management
  • Communicate through written, verbal and non-verbal methods
  • Improve time management skills
  • Manage meetings effectively
  • Act as a gatekeeper
  • Use the tools of the trade effectively