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Passionate Retail Experts

Participants will learn how to manage challenging customer interactions and relationships to secure trust and confidence as well as retain their valued customer base.

By the end of this workshop, participants will be able to:

  • Link what customers value to characteristics of successful retail agents
  • Explain the importance of making a great first impression
  • Demonstrate body language that engages others
  • Explain how intensity comes from emotions
  • Develop two different diffusion techniques


Performance Management

Whether at the organisational, departmental or employee level, the goal of performance management is to make sure all business goals are being met in a satisfactory manner.

By the end of this workshop, participants will be able to:

  • Define performance management
  • Understand how performance management works and the tools to make it work
  • Learn the three phases of project management and how to assess it
  • Discuss effective goal-setting
  • Learn how to give feedback on performance management


Personal Branding

Personal Branding is identifying your assets, characteristics, strengths and skills as an individual. Understanding Personal Branding will provide advantages in your participant’s personal and professional lives. Branding is a mix of how you present yourself and how others see you.

By the end of this workshop, participants will be able to:

  • Define and control your image
  • Understand how to sharpen your brand
  • Use social media appropriately
  • Manage your brand in a crisis
  • Develop a professional appearance


Personal Productivity

Participants will learn how to establish routines, set goals, create an efficient environment and use time-honoured planning and organisational tools to maximise their personal productivity.

By the end of this workshop, participants will be able to:

  • Set and evaluate SMART goals
  • Use routines to maximise their productivity
  • Use scheduling tools to make the most of their time
  • Stay on top of their to-do list
  • Start new tasks and projects on the right foot


Presentation Skills

This program can benefit anyone who presents; a trainer, a meeting facilitator, speaker, or seminar discussion leader. No matter which role you are assuming, this workshop will help you become more efficient and proficient with the skills of providing information to others.

By the end of this workshop, participants will be able to:

      • Perform a needs analysis and prepare an outlineSelect presentation delivery methods
      • Practice verbal and non-verbal communication skills
      • Knock down nervousness
      • Develop and use flip charts with colour
      • Create targeted PowerPoint presentations


Presenting with Impact

This program provides a guiding framework to teach others how to design, develop and deliver compelling, high impact presentations. Participants will learn simple, innovative concepts they can apply throughout the design and delivery process.

By the end of this workshop, participants will be able to:

  • Describe the three principles of presentation
  • Structure a presentation and visuals with focus, clarity and impact
  • Effectively visualise, build, structure and deliver a presentation with focus, engagement and passion


Problem Solving and Decision Making

Decision-making is the process of selecting an alternative course of action that will solve a problem. Improved problem solving and decision making skills in the workplace can provide wide ranging benefits including, improved customer service and delivery, defect elimination, cost reduction, safety improvement, improved complaint resolution and improved profitability.

By the end of this workshop, participants will be able to:

  • Gain the key skills of problem solving and decision making
  • Understand the creativity in problem solving and decision making
  • Learn the six step decision making and problem solving model
  • Understand problem solving techniques


Professional Selling Skills

Participants will learn how considering each buyer’s personality and modifying their selling style slightly to match each customer’s personality will help them close more sales.

By the end of this workshop, participants will be able to:

  • Explain the right skill and mind set a professional sales person must possess
  • Connect better with customers, overcome objections, close sales confidently and effectively to achieve sales targets
  • Use an effective sales questioning technique that will increase sales because participants uncover customer needs and maintain a positive customer experience


Project Management

This workshop will give participants an overview of the entire project management process, as well as key project management tools that they can use every day.

By the end of this workshop, participants will be able to:

  • Define projects, project management and project managers
  • Identify the importance of the PMBOK and PMI
  • Identify the five process groups and nine knowledge areas as defined by the PMI
  • Describe the triple constraint
  • Perform a project needs assessment and write goals, requirements and deliverables


Project Management Manual

Project management is a process that is a critical factor in helping organisations meet their strategic goals. It is a discipline that applies principles, concepts, tools and techniques to improve project performance and organisational effectiveness.

By the end of this workshop, participants will be able to:

  • Learn the overview of project management
  • Identify project phase
  • Start, organise and conclude a project
  • Improve and refine your project management skills


Proposal Writing

This course will take participants through each step of the proposal writing process, from understanding why they are writing a proposal; to gathering information; to writing and proofreading; to creating the final, professional product.

By the end of this workshop, participants will be able to:

  • Identify the purpose of a proposal
  • Identify different types of proposals
  • Identify and perform the steps in the proposal writing process
  • Perform a needs analysis and write a goal statement


Prospecting and Lead Generation

Prospecting and lead generation is the method of making links which may lead to a sale or other promising result. The leads may come from various sources or undertakings, for example, online, through personal referrals, telephone calls either by telemarketers, advertisements, events and purchase of lists of potential clients. These and other events can become more easily managed with this great workshop.

By the end of this workshop, participants will be able to:

  • Develop a core set of sales skills and strategy
  • Identify prospect
  • Implement both traditional and new marketing methods
  • Educate customers
  • Track activity and make adjustments as needed


Public Speaking

This workshop will give you some valuable public speaking skills, including in-depth information on developing an engaging program and delivering your presentation with power.

By the end of this workshop, participants will be able to:

  • Identify their audience
  • Create a basic outline
  • Organise their ideas
  • Flesh out their presentation
  • Find the right words