Courses – S

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Safety in the Workplace

Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be put in place and everyone needs to follow the standards in order for them to be effective.

By the end of this workshop, participants will be able to:

  • Define workplace safety
  • Understand legal responsibilities associated with a safe work environment
  • Create a safety plan and identify hazards
  • Recognise the role of management
  • Develop training procedures


Sales – Developing Sales Skills

Many people claim that the key to becoming a good sales representative is talent, persistence and performance. Add in a thorough grounding in the seven steps to a sale, as well as building relationships with your personality and your people skills and you are well on your way to becoming a successful salesperson.

By the end of this workshop, participants will be able to:

  • Identify the responsibility of a sales person
  • Understand how to communicate with customers
  • Learn about types of sales organisation
  • Learn the seven steps to a successful sale
  • Understand how to negotiate
  • Develop sales success


Sales Fundamentals

This workshop will give participants a basic sales process, plus some basic sales tools, that they can use to seal the deal, no matter what the size of the sale.

By the end of this workshop, participants will be able to:

  • Understand the language of sales
  • Prepare for a sales opportunity
  • Make an effective pitch
  • Handle objections
  • Seal the deal


Sales Management

Participants will explore key leadership skills that will help motivate their sales team to excellence. Additionally, participants will learn specialised sales management skills such as sales forecasting, planning and monitoring.

By the end of this workshop, participants will be able to:

  • Describe the roles and responsibilities of a sales manager
  • Use sales plans and targeting techniques to achieve better results from sales team members
  • Prepare a sales forecast and a sales plan
  • Using assessment tools, properly observe, evaluate, give feedback and set performance development objectives to team members
  • Create an environment that motivates their sales team to perform at their best


Sales Questioning Skills

This course focuses on a sales professional’s most important skills: asking good questions, handling objections and closing the sale. While anyone can learn what questions to ask, this program focuses on how to ask questions in a way that will get your customers to open up.

By the end of this workshop, participants will be able to:

  • Ask questions that identify the customer’s problems
  • Delve deeper into the customer’s needs to reveal specific areas of difficulty or dissatisfaction
  • Direct questions towards a solution/product/service you have
  • Point your questions towards the consequences, implications or effect of the buyer’s problem


Sales Territory Planning and Routing

This training program introduces a simple five step process to properly manage and plan a sales territory. The process guides participants through setting strategic sales goals based on close analysis of the territory itself, scoring customers for their potential, applying best practice territory routing/coverage patterns and evaluating their results.

By the end of this workshop, participants will be able to:

  • Use a structured step-by-step approach to plan sales activity within their sales territories
  • Explain the criteria for determining real customer potential
  • Determine sales territory potential and assess strengths, weaknesses, opportunities and threats within the sales territory
  • Set strategic objectives and goals for their sales territories


Servant Leadership

Servant leadership shows that managers can be great leaders while boosting their employee’s confidence and further their success at the same time. In this workshop, participants will discover the specifics of how servant leadership works and how it can benefit both leaders and employees.

By the end of this workshop, participants will be able to:

  • Define servant leadership
  • Know the characteristics of servant leadership
  • Recognise the barriers of servant leadership
  • Learn to be a mentor and a motivator
  • Practice self-reflection


Setting Others for Success

The workshop is designed for those who work in support positions. Participants will improve their communication, personal management and collaboration skills, as well as learn how to make a good first impression, set the right expectations and drive performance through effective teamwork.

By the end of this workshop, participants will be able to:

  • Improve the critical communication skills of listening, asking questions and being aware of non-verbal messages
  • Properly manage and set expectations of colleagues and team members and communicate assertively
  • Effectively work with co-workers and adapt their communication style and manage their behaviour for more productive work relationships
  • Map out their internal network of passing work to and from colleagues and how to improve performance efficiency through their internal work network


Social Intelligence

Social Intelligence is about understanding your environment and having a positive influence. Participants will become more confident in their social situations by learning how to express and interrupt social cues.

By the end of this workshop, participants will be able to:

  • Be aware of our own behaviours
  • Learn various forms of body language
  • Learn tools for active listening
  • Effectively communicate interpersonally
  • Recognise various social cues
  • Determine appropriate conversation topics


Social Learning

Social Learning is an effective way to train your employees through modelling positive behaviours. It is a great way to promote cohesion and involvement as it builds a culture of learning.

By the end of this workshop, participants will be able to:

  • Define and use social learning
  • Learn the best way to conduct role plays, share best practices and provide constant and immediate feedback
  • Learn new behaviours through observation and modelling and be instilled with a passion for learning


Social Media in the Workplace

Social media like Twitter, Facebook, YouTube and LinkedIn are dominating the way we interact with each other and became the main form of communication. In this workshop participants will gain an understanding of how social media in the workplace can work together.

By the end of this workshop, participants will be able to:

  • Learn the meaning of social media
  • Learn different ways social media is used and altered
  • Build and maintain a social media policy
  • Keeping your social media securev
  • Establishing rules for the social media the company posts


Sponsorships/Marketing Partnerships

Sponsorships have the potential to raise significant amounts of secondary income and other forms of support for the organisation.

By the end of this workshop, participants will be able to:

  • Learn the meaning of sponsorship
  • Develop sponsorships and tailoring proposals
  • Identify the principle of selling sponsorship


Strategic Marketing

Strategic marketing is all about understanding your customers and their needs and meeting those needs while making a profit and growing your business.

By the end of this workshop, participants will be able to:

  • Adopt your customer approach to meet changing needs and expectations
  • Develop a strategic marketing plan
  • Learn about brand building, brand management


Stress Management

This workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques and a stress log system.

By the end of this workshop, participants will be able to:

  • Identify the best approach to a stressful situation (Alter, Avoid, or Accept)
  • Understand what lifestyle elements you can change to reduce stress
  • Use routines to reduce stress
  • Use environmental and physical relaxation techniques


Supervising Others

This workshop will help supervisors become more efficient. They will also become more proficient with delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict and administering discipline.

By the end of this workshop, participants will be able to:

  • Define requirements for particular tasks
  • Set expectations for your staff
  • Set SMART goals for yourself
  • Help your staff set SMART goals
  • Assign work and delegate appropriately


Supply Chain Management

This course has been carefully designed to help you better understand supply chain management. We’re going to cover topics such as basic housekeeping, parking lot, workshop objectives and action plans and evaluation.

By the end of this workshop, participants will be able to:

  • Identify how supply chain management relates to customer satisfaction, improving performance and lowering costs
  • IDefine the terms: procurement, upstream and downstream and raw material
  • IUnderstand the levels of supply chain management and their effects
  • IComprehend the flows of supply chain management and data warehouses


Sustainability

Sustainability is all about meeting the needs of the present without compromising the ability of future generations to meet their own needs.

By the end of this workshop, participants will be able to:

  • Learn the meaning of sustainability
  • Learn about triple bottom line
  • Understand environmental legislation and compliance
  • Identify sustainability in your organisation
  • Learn about green purchasing and clean production